All data no action: UK’s top ecommerce companies not delivering personalised engagement, despite having user information at their disposal

Mapp Digital’s ‘The Digital Customer Engagement Index’ suggests that email remains king in marketing communications with 96% usage, while multi-channel remains unexploited LONDON, UK, December 8, 2016 – Mapp Digital, LLC (www.mapp.com), one of the largest independent digital marketing technology companies in the world, today launched The Digital Customer Engagement Index[1] – a forensic analysis of the digital marketing methods of the Top 50 leading ecommerce brands in the UK.The study, which focuses on three...

Source: RealWire