Consumer Demand for Quick Resolution Presents New Use Cases for SMS and OTT Chat Apps; 45% of Consumers Identify E-Commerce Service Providers as Most Effective Vertical at MobileMUNICH, SAN FRANCISCO – MAY 19, 2016 – tyntec, a telecom-web convergence company, today issued the results of its survey conducted in partnership with Ovum, which uncovers new trends in how consumers utilize various communication channels to interact with customer service agents and opportunities for enterprises to enhance...
Source: RealWire