New Social Intelligence solutions allow brands to improve customers' experiences and accelerate their journeys to becoming satisfied customers and enthusiastic advocatesWakefield, MA and Maidenhead, UK - May 12, 2015 - SDL (LSE: SDL) today announced two new solutions as part of its social intelligence offering, Customer Journey Analytics and Social Media Monitoring, as integral components of the SDL Customer Experience Cloud.The patented set of Customer Journey Analytics applications are built on the enhanced Social Media...
Source: RealWire