Advanced email management solution transforms customer service at peakReading, 29 January 2015, Eptica (http://www.eptica.com/) today announced that fast growing UK retailer The Works (http://www.theworks.co.uk/) increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel customer service platform. Eptica helped the eCommerce team deliver a bumper Christmas which was up 142% year on year. The Works deployed Eptica's email management solution in just 5 weeks, enabling it to...
Source: RealWire