Businesses must correct the imbalance between too much data and not enough insightLondon, UK and Oslo, Norway and New York, NY: 18 December, 2014: Confirmit is calling on businesses to prepare themselves for the barrage of data coming from the Internet of Things by embracing next generation customer experience best practices in 2015. It recommends a more sophisticated and automated approach to listening to customers that incorporates social and text analytics - as well as...
Source: RealWire