Employees key to transforming customer experience and operational excellenceLondon, UK and Oslo, Norway and New York, US: 23 October 2014 - The need to radically improve employee engagement as part of a successful forward-looking customer experience programme was one of the key messages to arise from the recent Confirmit Community Conference 2014 (CCC'14) in San Francisco. Attendees were advised to consider employee engagement as a business critical activity that could transform customer experience, deliver operational...
Source: RealWire