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Ninety Percent of Holiday Shoppers Expect Consistent Brand Experiences Across Channels and Devices According to SDL Survey

Submitted by Anonymous (not verified) on Thu, 10/23/2014 - 13:44

Global survey results demonstrate importance of consistent, omni-channel customer experiences this holiday shopping seasonWakefield, MA and Maidenhead, UK - October 23, 2014 - Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a new global study of more than 3,000 consumers by SDL (LSE: SDL). This is a growing expectation from shoppers, representing a 17 percent...

Source: RealWire

Employee Engagement is “Business Critical”, finds Confirmit Conference

Submitted by Anonymous (not verified) on Thu, 10/23/2014 - 08:30

Employees key to transforming customer experience and operational excellenceLondon, UK and Oslo, Norway and New York, US: 23 October 2014 - The need to radically improve employee engagement as part of a successful forward-looking customer experience programme was one of the key messages to arise from the recent Confirmit Community Conference 2014 (CCC'14) in San Francisco. Attendees were advised to consider employee engagement as a business critical activity that could transform customer experience, deliver operational...

Source: RealWire

Crimson Hexagon opens new European headquarters and joins vibrant innovation community on London's South Bank

Submitted by Anonymous (not verified) on Tue, 10/21/2014 - 14:12

- Social media data analytics leader moves into new offices on banks of the River Thames - London, UK - 21 October 2014 - Crimson Hexagon, the social media analytics software company, has opened its new European headquarters on London's South Bank. Located within WeWork London - a collaborative workspace and community for innovative companies, entrepreneurs and network-minded businesses - the new office is home to a European team recruiting to double in size by...

Source: RealWire

ADLV Working With DVLA on New Real-Time Driving Licence Data Verification System For Fleets

Submitted by Anonymous (not verified) on Tue, 10/21/2014 - 09:41

The recently launched ADLV (the Association for Driving Licence Verification) www.adlv.co.uk has announced that it is now working closely with the DVLA on a new digital service for fleet customers to check driving licence data in real-time. Subject to licence holder consent, the new secure digital web services technology will enable ADLV members, and other organizations meeting DVLA requirements who sign up to the service, to perform 24/7 real-time licence checks for the first time....

Source: RealWire

Confirmit Honoured with Third Consecutive CUSTOMER Magazine TMC Labs Innovation Award

Submitted by Anonymous (not verified) on Mon, 10/20/2014 - 08:00

Confirmit Horizons Version 18 is recognized for innovation and steadfast commitment to enhancing the customer experience London, UK and Oslo, Norway and New York, NY: 20 October 2014: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2014 TMC Labs Innovation Award winner presented by TMC's CUSTOMER magazine. Confirmit Horizons Version 18 enables businesses...

Source: RealWire

Confirmit Supports Future Growth at Counter Intelligence Retail

Submitted by Anonymous (not verified) on Wed, 10/15/2014 - 08:00

Independent global retail consultancy invests in Confirmit Horizons for field researchLondon, UK and Oslo, Norway and New York, NY: October 15, 2014: Independent retail consultancy Counter Intelligence Retail (CIR) has selected Confirmit Horizons to future-proof its field based data collection, delivery and reporting capabilities.Working with leading global FMCG brands across the travel retail channel, an industry estimated to be worth $60 billion, CIR required a software platform that was robust and scalable enough to support...

Source: RealWire

New Study Shows 64% Of UK Shoppers Want To Chat With Brands On Mobile Devices To Ease Online Shopping

Submitted by Anonymous (not verified) on Tue, 10/07/2014 - 12:53

Moxie Unveils Mobile Chat Solution to Drive Sales and Engage Customers Across the Entire Digital Journey this Holiday Season SUNNYVALE, Calif, Oct 7 2014 - A new study commissioned by Moxie Software, Inc. reveals that 64% of survey participants expect live chat to be available on mobile devices, and 76% would use it. Moxie's study surveyed more than 2,700 UK and U.S. residents about their online and mobile shopping habits, and identified the rising trend...

Source: RealWire

Maximizer CRM 2015 makes it quicker and easier to adopt CRM

Submitted by Anonymous (not verified) on Fri, 10/03/2014 - 08:02

Vancouver, Canada/ Bracknell, UK (3 October 2014) - Maximizer Software, a leading provider of Customer Relationship Management (CRM) solutions, has launched its latest version, Maximizer CRM 2015.Offering a deployment choice of On-Premise, Public cloud (Our cloud) and Private cloud (Your cloud), this latest release by Maximizer empowers users to easily customise the software so that its dashboard, features, workflow and reporting functions fit business requirements and process - rather than the other way around.Maximizer CRM...

Source: RealWire

Amazon leaves UK competitors in the dust on personalisation – say 4 out of 5 UK shoppers

Submitted by Anonymous (not verified) on Tue, 09/30/2014 - 09:00

Study released as big-data marketing company BloomReach launches in the UKIt finds a staggering mismatch between consumer and marketer attitudes to personalisation - and it's not what you think30 September, London: Amazon sets the standard for retailers in offering a personalised experience for its customers, according to a study launched today by personalised discovery platform company, BloomReach. The research, conducted by RedShift Research, highlights the growing technology gap between the retailing giant and the rest...

Source: RealWire

Ikano Insight Launches New Loyalty Offer For Monsoon Accessorize

Submitted by Anonymous (not verified) on Mon, 09/29/2014 - 16:01

Customer loyalty specialist Ikano Insight has developed a new joint loyalty programme for fashion retailer Monsoon Accessorize. It will be the first loyalty programme available under the Accessorize brand, as well as marking a significant expansion to Monsoon's scheme.The dual loyalty scheme will officially launch on 29 September across 329 UK and Republic of Ireland stores, with existing customers having been issued with dual-branded cards. The programme will allow shoppers in both Monsoon and Accessorize...

Source: RealWire