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Android devices to benefit from the power of Confirmit Horizons

Submitted by Anonymous (not verified) on Thu, 04/09/2015 - 08:41

New mobile CAPI solution lowers costs for regional research and feedback programmes London, UK and Oslo, Norway and New York, New York: 9 April 2015: Confirmit has developed a new personal interviewing solution that opens up new market opportunities for organisations running regional and global field-based Market Research and Voice of the Customer programmes. CAPI (Computer Assisted Personal Interviewing) for Android enables businesses to take advantage of the accessible price point of Android devices when...

Source: RealWire

1st Touch Supports Halton Housing's Digital First Strategy With Mobile Software And A New Customer Self Service App

Submitted by Anonymous (not verified) on Wed, 04/01/2015 - 11:57

As part of its Digital First Strategy Halton Housing introduced 1st Touch (www.1sttouch.com) mobile software and worked closely with them on developing a ground-breaking customer app. Halton Housing Trust is a forward thinking and dynamic not-for-profit housing association that owns and manages over 6,400 homes with over 16,000 customers in the Cheshire towns of Runcorn and Widnes. The Trust employs over 280 talented members of staff, including 80 specialist trades people in the Construction Services...

Source: RealWire

Information Builders Helps Organisations Monetise Their Data

Submitted by Anonymous (not verified) on Mon, 03/30/2015 - 14:39

Industry-Leading Brands Work With BI and Analytics Provider to Unlock the Value of Information New York and Las Vegas, March 30, 2015 - Today at the Gartner Business Intelligence and Analytics Summit, Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, announced that its technology is helping organisations develop a financial strategy around their data. Working with Information Builders, companies such as Helzberg Diamonds, U.S. Bank, RainTree Oncology Services,...

Source: RealWire

Independent Research Firm Recognises Information Builders as a Leader in Enterprise Business Intelligence

Submitted by Anonymous (not verified) on Fri, 03/27/2015 - 16:33

Company Noted for Broad Platform to Support Needs and One-Stop BI ShoppingNew York, NY, March 27, 2015 - Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that Forrester Research cited the company as a Leader in its report, "The Forrester Wave™: Enterprise Business Intelligence Platforms, Q1 2015." The evaluation is based on Information Builders' WebFOCUS BI and analytics platform, which Forrester recognised as a preferred choice...

Source: RealWire

Tesco And Asda Are Most Visible UK Supermarkets On Pinterest, New Searchmetrics Study Reveals

Submitted by Anonymous (not verified) on Thu, 03/26/2015 - 13:02

Recipe Pages Are Most Popular Supermarket Content On The image- Sharing Site Which Turns Five This Month London, March 26, 2015 _ A new study of leading UK supermarket websites [1] finds that Tesco.com and Asda.com have the most 'pinned' (shared) content on image sharing website, Pinterest.com, which is five years old this month. Recipe pages are among the most commonly pinned supermarket content, with an Asda recipe for a Penguin themed festive cake earning...

Source: RealWire

Brands risk customer churn by failing to understand consumers on digital channels

Submitted by Anonymous (not verified) on Thu, 03/26/2015 - 11:35

New research finds that 82% of consumers will switch after bad experienceReading, UK 26 March 2015, Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response that either partially, or completely, failed to answer their question in their top two biggest frustrations. 31% said that failure to acknowledge upset or...

Source: RealWire

Survey finds that organisations are blasé about mobile app security as BYOD takes hold in the enterprise

Submitted by Anonymous (not verified) on Tue, 03/24/2015 - 14:00

Most organisations are not testing mobile apps for risky behaviours that could invite hidden, 'back-door' security risk and reputational damage, according to Flexera Software/IDC surveyMaidenhead, UK - March 24, 2015 - According to a new report, The BYOD Trojan Horse: Dangerous Mobile App Behaviours & Back-Door Security Risks, prepared jointly by Flexera Software and IDC, enterprises are not doing nearly enough to understand which mobile app behaviours hitting their networks and data are risky, nor...

Source: RealWire

FOI Figures Reveal That Electronic Licence Checking Is Becoming Best Practice For Fleets

Submitted by Anonymous (not verified) on Tue, 03/24/2015 - 10:46

Freedom of Information statistics obtained by the ADLV (Association for Driving Licence Verification) from the DVLA, reveal that there has been a considerable increase in commercial electronic checking of licenses by fleets. The figures record the volume of licence checks made through members of the DVLA's EDECS Electronic Driver Entitlement Checking Service, the vast majority of which are ADLV members. In the last three months of 2014, the statistics show that the volume of licenses...

Source: RealWire

New solution for Voice of the Customer and Market Research to reduce coordination costs by up to 90%

Submitted by Anonymous (not verified) on Tue, 03/24/2015 - 09:05

As multi-country programmes grow, Confirmit and Language Connect launch breakthrough translation solution London, UK and Oslo, Norway and New York, NY: 24 March 2015: Confirmit has partnered with global translation services provider Language Connect to develop an integrated solution that saves up to 90 per cent of the cost and time involved in coordinating the translation of multi-lingual Voice of the Customer (VoC) and Market Research (MR) programmes.The dedicated translation solution, Connect Survey, has been...

Source: RealWire

UK retailers failing at email customer service but improving on Twitter

Submitted by Anonymous (not verified) on Thu, 03/19/2015 - 12:15

Eptica research finds web best channel for retail customer service Reading, 19 March 2015, Despite significant investment in digital channels, UK retailers are still only answering just over half (55%) of routine customer questions asked via the email, Twitter and web channels. According to the 2015 Eptica Multichannel Customer Experience Study, email performance has worsened considerably in retail since 2014, both in accuracy and speed of response, while Twitter has improved dramatically over the last...

Source: RealWire