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New Customer Experience White Paper released by SandSIV

Submitted by Anonymous (not verified) on Wed, 09/02/2015 - 09:51

Zurich - 02.09.2015 - SandSIV, the leading European provider of superior end-to-end Customer Experience Management (CXM) and Voice of the Customer (VoC) solutions, has published a new free white paper titled Customer Experience: Creating the Story Your Clients Live Out.Written by resident Customer Experience Management guru Federico Cesconi, this new free resource takes a deep dive in to the psychological and emotional effects that CXM has upon the way that consumers engage with a brand.Speaking...

Source: RealWire

First UK-based Mobile App Market Coverage Benchmark Published by Perfecto Mobile

Submitted by Anonymous (not verified) on Mon, 08/24/2015 - 16:16

The Mobile Test Coverage Index reveals variations between UK and other European testing strategies for mobile app qualityLondon, UK. – 24th August 2015 - Perfecto Mobile, the world's leader in mobile app quality, has released unique research to help UK app developers, product managers, testers and marketers stay ahead of the ever-changing mobile market. As digital engagement continues to be the primary way brands reach customers, it's too risky to simply "assume" that apps and...

Source: RealWire

SandSIV Becomes Oracle PartnerNetwork Gold Level Partner

Submitted by Anonymous (not verified) on Mon, 08/24/2015 - 09:37

ZÜRICH - August 24, 2015 - SandSIV, a leading provider of end-to-end Customer Experience Management SaaS solutions (CXM), today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized SandSIV for its commitment to establish Oracle related knowledge in delivering easy to use, self-managed CXM SaaS solutions combined with emerging big data technologies and for uniquely addressing the challenges of joint customers to move, manage,...

Source: RealWire

Decision time for managed services

Submitted by Anonymous (not verified) on Wed, 08/12/2015 - 10:17

Leading vendors and Managed Service Providers to meet at summit in London next monthInitial sponsors announced[London, 12 August 2015] Which way forward for managed services in Europe? New research by IT Europa shows that Europe presents a patchy picture of managed services provision. Decisions on which cloud suppliers to work with, which services to use, the pace of expansion and the management of systems and users, particularly those on mobile links, are being debated; there...

Source: RealWire

SDL Positioned as a Leader in Gartner's 2015 Magic Quadrant for Web Content Management

Submitted by Anonymous (not verified) on Mon, 08/10/2015 - 12:30

Evaluation Based on Completeness of Vision and Ability to ExecuteWakefield, MA and Maidenhead, UK - August 10, 2015 - SDL (LSE: SDL) today announced that it has been positioned by Gartner, Inc. in the Leaders quadrant of the "Magic Quadrant for Web Content Management"[1] for the sixth time.According to the report, the Web Content Management (WCM) market continues to benefit from factors such as: highly mature technology, the ease with which non-IT professionals can access...

Source: RealWire

Searchmetrics Ranking Factors 2015: Quality Content Is More Important Than Ever, Finds New Study

Submitted by Anonymous (not verified) on Thu, 07/30/2015 - 16:04

Searchmetrics releases annual study of ranking factors for top ranking search results on Google.comSan Mateo - July 30, 2015 - New research from Searchmetrics, the leader in Search Experience Optimization which includes SEO and Content Performance Marketing, concludes that Google is now better able and more focused than ever on giving higher search rankings to good quality web content that is easy to understand and relevant to the search query. Positive user signals such as...

Source: RealWire

Walkbase announces three of the UK's top five grocery chains are now using its in-store analytics to improve shopping experience

Submitted by Anonymous (not verified) on Wed, 07/22/2015 - 12:41

Analytics and marketing platform for retailers and airports announces rapid growth in second quarter, including its first roll-out deal with a retail chain in over 100 storesHelsinki - July 22, 2015 - Walkbase, the provider of in-store analytics for airports, malls and retail stores, today announced the continuation of rapid growth in Q2, resulting in a record number of roll-outs of its solution in more than 200 retail stores during the first half of 2015....

Source: RealWire

Confirmit Horizons delivers deeper insight and greater agility for Market Research, Voice of the Employee and Voice of the Customer programmes

Submitted by Anonymous (not verified) on Tue, 07/21/2015 - 08:00

Latest evolution of leading solution answers complex market needs for deep dive analytics and faster response to feedback London, UK and Oslo, Norway and New York, New York: 21 July 2015: Confirmit has delivered a range of enhancements to its Horizons platform that enable customers to add richer context to the feedback they gather, perform advanced data analytics and run more agile Market Research (MR), Voice of the Customer (VoC) and Voice of the Employee...

Source: RealWire

Searchmetrics Massive Research Cloud Enables Game-Changing Ability To Analyze and Optimize Content On Demand, At The Page Level

Submitted by Anonymous (not verified) on Wed, 07/15/2015 - 14:18

Searchmetrics Suite Is The First And Only Search and Content Optimization Platform to Focus On Holistic ContentSan Mateo - July 15, 2015 Searchmetrics, the search and content optimization leader, has today introduced a new concept in data-driven online content marketing: with the help of the company's massive Research Cloud database of constantly updated search and social data, online marketers can now analyze and optimize on-demand how the content on individual web pages performs in search...

Source: RealWire

International Survey Reveals Lack of BYOD Policies, Looming Privacy Concerns and Strong Preference for Separate Phone Numbers

Submitted by Anonymous (not verified) on Tue, 07/14/2015 - 11:00

tyntec Research Finds The Use Of Personal Mobile Devices For Work Is The New Norm, But 74% Of US Workers Prefer Separate Phone Numbers For Work And Personal UseMunich, San Francisco, July 14, 2015 - tyntec, a telecom-web convergence company, today issued the results of its international BYOD User Survey 2015 "Employees' Choice for Mobility." The findings, based on responses from Spain, the UK and US, reveal sluggish adoption of BYOD policies by organizations, while...

Source: RealWire