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Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

Submitted by Anonymous (not verified) on Thu, 09/17/2015 - 09:06

A positive, consistent customer experience increases customer loyalty, likelihood of recommendations and improves future revenue opportunities London, UK and Oslo, Norway and New York, NY: 17 September, 2015: Can a Voice of the Customer (VoC) programme improve a retailer's overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the...

Source: RealWire

Together Housing Group Moves To Enterprise Mobile Working With 1st Touch

Submitted by Anonymous (not verified) on Wed, 09/16/2015 - 12:20

The Together Housing Group has chosen enterprise mobile workforce software from leading mobile technology company 1st Touch (www.1sttouch.com). The software is currently being rolled out across the organisation.The Together Housing Group comprises seven companies, each run by a skilled voluntary board made up of tenants, council representatives and independent experts. In total, it manages over 35,000 homes, employing more than 1,400 staff over a large geographical area in the North of England. The Together Group...

Source: RealWire

Operator survey: legacy technology a key inhibitor of digital transformation

Submitted by Anonymous (not verified) on Wed, 09/16/2015 - 08:30

Majority of operator respondents think they should be doing more to exploit the revenue-generating potential of targeted real-time offersDUBLIN, Ireland – September 16, 2015 – A survey of more than 100 operator respondents today reveals the extent to which the limitations of legacy technology are restricting the creation, targeting and distribution of revenue-generating digital services. The study, carried out by global real-time BSS leader Openet, reveals that while operators want to target customers with personalised,...

Source: RealWire

Financial Services and Insurance Companies Reach Significant ROI with Confirmit Horizons

Submitted by Anonymous (not verified) on Thu, 09/10/2015 - 08:03

New study highlights the total economic impact and business benefits Confirmit's Voice of the Customer software brings to financial services and insurance organisations London, UK and Norway, Oslo, New York, NY: 10 September, 2015: Creating an impactful customer experience is a challenge that all businesses encounter, but it's especially prevalent in financial services and insurance organisations today. A Total Economic ImpactTM (TEI) study conducted by Forrester Consulting and commissioned by Confirmit, the leading global solutions...

Source: RealWire

Periscope™, a McKinsey Solution, acquires 4tree enabling Greater Customer Insights for Businesses to Drive Revenue Growth

Submitted by Anonymous (not verified) on Wed, 09/09/2015 - 10:00

Acquisition will enable retailers, FMCG and B2B industries to increase revenue and commercial success through Big DataNew York – Sep 9, 2015 – Periscope™, a McKinsey Solution, focusing on price, promotion, and assortment optimization, announced today that it has acquired 4tree, a Big Data solution company serving retail, fast moving consumer goods (FMCG) and B2B industries. The increased focus on consumer-centric and loyalty programs have created opportunities for retailers to differentiate from the pack and...

Source: RealWire

Confirmit puts the spotlight on location-based customer insight

Submitted by Anonymous (not verified) on Wed, 09/09/2015 - 08:12

Location and Beacon Triggering solution harnesses context-rich, in-the-moment feedbackLondon, UK and Oslo, Norway and New York, New York: 9 September 2015: Confirmit has developed a Location and Beacon Triggering solution which will enable users of Confirmit Horizons to harness mobile, location and beacon technology to better understand and act upon ‘in-the-moment’ customer behaviour as part of a Voice of the Customer (VoC), Voice of the Employee (VoE) or Market Research (MR) programme.The increasing pressure faced...

Source: RealWire

Global Marketing Consultancy Equancy Joins Searchmetrics Partner Program

Submitted by Anonymous (not verified) on Mon, 09/07/2015 - 13:52

Equancy benefits from Searchmetrics‘ comprehensive training and support to help it service and grow its client business worldwideLondon, September 07, 2015 – Search and content optimization leader, Searchmetrics, has today announced that global marketing consultancy, Equancy, has joined the new Searchmetrics partner program. By becoming the first Certified Sapphire Partner in France, Equancy will benefit from Searchmetrics in depth support and training together with access to Searchmetrics’ certification program. This will help further increase the...

Source: RealWire

YouGov partners with DigitalMR to offer online communities for market research in Iraq

Submitted by Anonymous (not verified) on Mon, 09/07/2015 - 13:22

London/Erbil September 7th 2015: YouGov, a large well-known market research agency with operations around the world, has after careful evaluation decided to become a DigitalMR partner, providing ‘communities247’ to its clients in Iraq since October 2014.'communities247' is a private online communities platform by DigitalMR that allows companies anywhere in the world, including Iraq, to recruit consumers for the purposes of market insights, co-creation, activation, and customer advocacy. To find out more about communities247 click here:...

Source: RealWire

Outfit7 and Bee7 appoint mobile industry veteran Mika Kuusisto to drive new growth phase

Submitted by Anonymous (not verified) on Thu, 09/03/2015 - 13:00

LONDON, UK - 3 September, 2015: Outfit7 Group has today announced the appointment of mobile expert Mika Kuusisto as Chief Revenue Officer for Outfit7 and Bee7. Kuusisto will be based out of the companies' Cyprus headquarters and will report to co-founder and CEO of Outfit7 and Bee7, Samo Login. In the newly formed role, Kuusisto is charged with spearheading growth for Outfit7, the global family entertainment company behind the successful Talking Tom and Friends franchise....

Source: RealWire

Volker Smid joins Searchmetrics as new CEO

Submitted by Anonymous (not verified) on Thu, 09/03/2015 - 12:46

Experienced business manager joins after senior roles at HP, Novell and Holtzbrinck Publishing GroupSan Mateo, September 3, 2015 - Search and content performance leader Searchmetrics today announced that Volker Smid has been appointed CEO with immediate effect. Based on his senior management experience with HP and Novell and extensive knowledge of the online sector, Smid will help further drive the international growth of the company which has offices in Berlin, San Mateo, New York, London...

Source: RealWire