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Confirmit Receives 2015 Customer Experience Innovation Award

Submitted by Anonymous (not verified) on Wed, 12/16/2015 - 09:00

Confirmit Genius™ recognised for its innovative text and social analytics capabilities London, UK and Oslo, Norway and New York, NY: 16 December, 2015 – Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced today that TMC, a global, integrated media company, has named Confirmit Genius™ a winner of the 2015 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine.The 2015 Customer Experience Innovation Award recognises best-in-class companies...

Source: RealWire

SDL Honored in 2015 EContent 100 as A Company That Matters Most in the Digital Content Industry

Submitted by Anonymous (not verified) on Tue, 12/15/2015 - 13:30

Global leader in customer experience management recognized for excellence in web content management and content globalization and localization Maidenhead, U.K. & Wakefield, Mass. – December 15, 2015 - SDL (LSE: SDL) is proud to announce that is has been recognized by EContent Magazine as part of the “2015 EContent 100 List of Companies that Matter Most in the Digital Content Industry.” SDL was chosen for its dedication to helping companies tailor content for the needs...

Source: RealWire

US Consumers Turn To Amazon And Google For Holiday Gift Ideas, New Searchmetrics Study Finds

Submitted by Anonymous (not verified) on Tue, 12/15/2015 - 13:05

20% say their phone is the only device they’ll use for researching gifts online this holiday shopping seasonSan Mateo – December 15, 2015 - 62% of US consumers will have researched Christmas gifts online by looking on Amazon this holiday shopping season, with 44% performing searches on Google according to a new study. Mobile phones are expected to play a big role, with around 67% of people planning to use their smartphones for researching gifts...

Source: RealWire

hybris Study Reveals Brands are Failing at Personalization, Causing Customer Experience to Suffer and Demonstrating Need for Contextualized Experiences

Submitted by Anonymous (not verified) on Mon, 12/14/2015 - 14:00

Sixty-one percent of consumers are less likely to make future purchases following less-than-satisfactory personalized experiencesNinety-one percent of marketers are prioritizing personalization but only 16 percent have the ability to capture customer intent and deliver real-time, behavior-based marketing across channelsMUNICH & CHICAGO — December 14, 2015 — hybris, an SAP company, today announced the findings of an October 2015 commissioned study conducted by Forrester Consulting on behalf of hybris titled “The Contextual Marketing Imperative: the evolution...

Confirmit and Emotient to bring emotion detection technology to researchers

Submitted by Anonymous (not verified) on Thu, 12/10/2015 - 09:32

Facial expression recognition in online and mobile research delivers valuable sentiment insightsLondon, UK and Oslo, Norway and New York, NY: 10 Dec, 2015 Confirmit has partnered with Emotient, the leader in emotion detection and sentiment analysis technology based on facial expressions, to deliver greater insight to Market Research (MR) organisations and Voice of the Customer (VoC) programmes.The partnership answers the need for research organisations to use more sophisticated, detailed and personal behavioural analytics to extract...

Source: RealWire

Improve Website User Experience And Online Visibility With Fast Effective Link Optimization from Searchmetrics

Submitted by Anonymous (not verified) on Wed, 12/09/2015 - 13:17

Searchmetrics introduces Link Optimization to help analyze and optimize a website’s internal link structure and exploit untapped potential Plus: New Smart Reporting feature cuts report creation time by up to 90% San Mateo, December 09, 2015 – Searchmetrics, the leader in search and content performance, is today introducing Link Optimization, a new feature designed to help online marketers work smarter and save time when optimizing the structure of internal links between the pages on their...

Source: RealWire

WiFi SPARK’s value added service wrapper pushes WiFi businesses intelligence to the forefront

Submitted by Anonymous (not verified) on Tue, 12/08/2015 - 11:00

December 8th 2015: Whether you have WiFi or not, you may be wondering how it can add value to your business. WiFi SPARK tells us how.Questions usually arise from business owners and marketeers when they consider WiFi services. These can include; “Who is responsible for the service?”, “Who manages it and how?” “Is it expensive?” Above all, the biggest question is “What else can WiFi do for my business?”Guest WiFi should be seen as a...

Source: RealWire

Sensorpro Appoints New Leadership Position

Submitted by Anonymous (not verified) on Tue, 12/01/2015 - 14:14

Sensorpro today announced a new leadership position, appointing Eugene McDonough as VP Product Community. Prior to joining Sensorpro, Eugene was Chief Operating Officer for the Coderdojo Foundation.“We are delighted to have Eugene aboard” said Christopher Byrne, CEO of Sensorpro “His community building and leadership skills will greatly benefit our customers and partners around the world.”Eugene is a 20-year digital veteran who helped grow the CoderDojo foundation to 720 Dojo in 57 countries. Eugene also worked...

Source: RealWire

Walkbase analyses a record number of visitors at global startup conference, Slush 2015

Submitted by Anonymous (not verified) on Tue, 12/01/2015 - 09:49

For the fourth year, Walkbase partners with the exhibition to optimise the event experience. Footfall and conversion analytics based on almost 25,000 observed smart devices shows a moderate increase in the number of visitors compared to Slush 2014.Helsinki – December 1 2015 – Walkbase, the provider of in-store analytics for airports and retail stores, today announced that it had analysed 46,663 visits by 24,715 unique smart devices at the annual start-up and technology conference, Slush....

Source: RealWire

Engaging Generation Consumer: it's essential retailers get the basics right online

Submitted by Anonymous (not verified) on Fri, 11/06/2015 - 08:00

New research suggests the burgeoning ecommerce market still hindered by not enough attention by Retailers to the basics for online success.Even without the hype around Black Friday growing at this time of year, Generation Consumer is clearly here to stay, with popularity of online shopping continuing to go from strength to strength. Most consumers rate the freedom to shop at any time as the most important benefit of the online retail revolution according to the...

Source: RealWire