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LANSA Mitigates the Risks of Shadow IT with Free Consultancy Service

Submitted by Anonymous (not verified) on Wed, 06/21/2017 - 08:13

LANSA (www.LANSA.com), the low-code application development platform vendor, has launched a free consulting service for UK based organisations struggling to manage Shadow IT practices. Shadow IT is any unofficial application development project commissioned or executed outside of the IT department’s formal control or plan. LANSA’s free consulting offer comprises 3 free days of requirements analysis and prototyping to illustrate the speed at which solutions can be delivered through approved IT channels. The service will enable...

Source: RealWire

Selectra selects NewVoiceMedia as its preferred contact centre partner

Submitted by Anonymous (not verified) on Tue, 06/20/2017 - 07:00

Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout EuropeLONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe.Selectra signed a three-year agreement for ContactWorld, replacing previous contact...

The Enterprise B2B Artificial Intelligence Race Heats Up

Submitted by Anonymous (not verified) on Mon, 06/19/2017 - 07:00

Sales & Commercial Teams Next in Line to Benefit Following Artesian Solutions’ Latest Product ReleaseLondon 19th June 2017: The latest release from Artesian Solutions builds on its leading enterprise engagement platform to establish the foundations of an Artificial Intelligence future that promises a revolution in the effectiveness of sales and commercial teams. Launched today, the latest release includes an Artificially Intelligent ‘Insight Agent’ – the first step in a series of intelligent chat bots aimed...

Source: RealWire

Integration Success Drives Formal Zylpha Partnership With PayPal

Submitted by Anonymous (not verified) on Wed, 06/14/2017 - 08:43

Leading UK legal systems innovator Zylpha (www.zylpha.com) has entered into a formal partnership agreement with PayPal. The agreement reflects the success of the company’s existing integration with PayPal Invoicing, which streamlines the process by which law firms accept clients’ funds. Used within LexisNexis Visualfiles, the fast, easy and customer friendly solution has proved especially popular when combined with leading eSignature product Adobe Sign. As invoice details can be forwarded to clients electronically, the PayPal integration...

Norxe announces expansion of operations to Asia and the Americas

Submitted by Anonymous (not verified) on Tue, 06/13/2017 - 11:08

Fredrikstad, Norway. Norxe is pleased to announce the expansion of its business operations into Asia and the Americas. Through this expansion, Norxe strengthens its commitment to providing customers with the service excellence and close collaboration that have made them the partners of choice within the high-end projection industry. The expansion also brings new talent, Philip Hay of Singapore and Javier Delgado of Orlando, Florida, to the Norxe team.“Our new initiative and talent take the Norxe...

Source: RealWire

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

Submitted by Anonymous (not verified) on Tue, 06/13/2017 - 07:00

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer...

Source: RealWire

Research Shows Channel Trust Issues Impact Commercial Opportunities

Submitted by Anonymous (not verified) on Mon, 06/12/2017 - 09:46

Reading, UK - 12 June, 2017 - Independent research recently conducted on behalf of Zyme, the market leader in the rapidly growing discipline of channel data management (CDM), has highlighted that 80% of consumer electronics manufacturers believe they have lost commercial opportunities because of limitations in their ability to collect and analyse channel data. Of equal concern is that 43% said they have shared data with the board in which they are not completely confident.The...

Source: RealWire

Security Benefit achieves industry leading growth with NewVoiceMedia

Submitted by Anonymous (not verified) on Wed, 06/07/2017 - 09:09

Security Benefit accelerates 125 years of history and innovation with cloud contact centre technology LONDON, 7 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Founded in...

Source: RealWire

NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service

Submitted by Anonymous (not verified) on Thu, 06/01/2017 - 14:00

LONDON, 1 June 2017 – CloudFest for Service, an afternoon featuring insights, innovators and improv comedy focused on customer success, is coming to San Francisco on 15 June. Hosted at Wine & Wall at One Market by NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, CloudFest’s programme will highlight the latest trends and topics impacting customer service leaders – including discussions about how venture capitalists use customer success to evaluate...

Source: RealWire

EY select Thunderhead To Revolutionise Customer Engagement

Submitted by Anonymous (not verified) on Thu, 06/01/2017 - 13:00

Global Advisory Firm selects Thunderhead’s ONE Engagement Hub to build more valuable client relationshipsLondon, United Kingdom – 1st June 2017 – Thunderhead, the leader in enterprise technology for customer engagement, today announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global leader in assurance, tax, transaction and advisory services. They deliver insights and quality services using innovative capabilities...

Source: RealWire