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Spotzer to transform service experience for global customer base with NewVoiceMedia

Submitted by Anonymous (not verified) on Mon, 10/30/2017 - 10:16

LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform.Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The company selected NewVoiceMedia’s ContactWorld for Service...

Source: RealWire

NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

Submitted by Anonymous (not verified) on Mon, 10/23/2017 - 15:07

Company placed in Leaders Quadrant for its completeness of vision and ability to executeLONDON, October 23, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe.Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed...

Source: RealWire

Balabit and Xpertex Partner to Offer World Class Privileged Access Management Software to the UK

Submitted by Anonymous (not verified) on Mon, 10/23/2017 - 08:02

London, October 23, 2017 – Balabit, a leading provider of Privileged Access Management and Log Management solutions, today announces that Xpertex will join as a Gold Partner to its partner programme, as part of its continued push into the UK market. The Balabit Partner Programme provides a number of benefits to partners on the PAM market, that is becoming more important globally in importance and revenue as well, with an estimated average yearly 30% growth...

Source: RealWire

NewVoiceMedia wins AI Global Excellence Award for inside sales technology

Submitted by Anonymous (not verified) on Thu, 10/19/2017 - 08:00

LONDON, 19 October 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 AI Global Excellence Award in the Best Sales Software category.The awards programme was launched by Acquisition International to recognise and reward the firms and individuals whose commitment to sustained outstanding performance has seen them leading the way, not only in their own sector or industry,...

Source: RealWire

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

Submitted by Anonymous (not verified) on Tue, 10/17/2017 - 08:00

ContactWorld honoured for improving customer service technology and the customer experienceLONDON, 17 October 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner. The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology...

Source: RealWire

Promotions Just as Important to UK Customers as Product Quality

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 08:00

Study finds that promotions are a key factor in customers’ purchasing decisions when buying home and kitchen appliances13 October 2017, London: When it comes to buying home and kitchen appliances, British consumers admit that the right reward is just as important to them as quality of product. The independent study of 2,000 British adults, commissioned by 360insights, found that 17 percent of consumers said their purchase decision was driven by a promotion, the same amount...

Source: RealWire

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

Submitted by Anonymous (not verified) on Tue, 10/10/2017 - 07:00

LONDON, October 10, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years.In the 2016-2017 Cloud-Based Contact Center Infrastructure Market Report from DMG Consulting LLC[1], the firm estimated that the number...

Source: RealWire

OutSystems Names 2017 Innovation Award Winners at NextStep Lisbon Conference

Submitted by Anonymous (not verified) on Fri, 10/06/2017 - 13:00

19 companies recognised at NextStep conference for excellence in digital transformationLondon UK, 6th October 2017 – OutSystems announced regional winners of the 2017 OutSystems Innovation Awards at its recent NextStep conference in Lisbon. The company recognised customers from Portugal, Asia-Pacific, Africa, South America, and the United Kingdom that use OutSystems to build innovative applications and transform their business. Applicants were evaluated based on business impact and measurable IT benefits they achieved with their initiatives.Overall, 19...

Source: RealWire

Zylpha Selected As Approved G-Cloud 9 Supplier

Submitted by Anonymous (not verified) on Thu, 10/05/2017 - 11:21

Leading legal systems innovator Zylpha (www.zylpha.com) has been successfully approved as a supplier on G-Cloud 9, the Crown Commercial Service's procurement framework for Cloud based computer services, hosted via the Digital Marketplace. The Crown Commercial Service (CCS) works with departments and organisations across the public sector to ensure that maximum value is extracted from all commercial relationships and to improve the quality of service delivery. The goal of the CCS is to become the “go-to”...

Source: RealWire

Artesian Launches Marketing Chat Bot

Submitted by Anonymous (not verified) on Thu, 10/05/2017 - 08:00

5th October 2017: Artesian Solutions, the Artificial Intelligence powered customer engagement specialist, has taken an innovative approach to digital marketing with the launch of its interactive digital assistant ‘Arti’. The website, accessible at artesian.ai, forms as part of a wider campaign looking at the impact of A.I. on client facing teams. Launched today, Arti enables intuitive customer interaction in a relatively human-like way, answering questions about Artesian’s capabilities and providing expertise in real time. No...

Source: RealWire