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OKI Europe Brings its Regional Businesses Together as One Entity

Submitted by Anonymous (not verified) on Wed, 12/20/2017 - 13:35

Egham, 20th December 2017 – To help further its vision of creating an agile, efficient and highly responsive operation, OKI Europe Ltd is bringing together its entire Europe, Middle East and Africa (EMEA) sales operation (with the exception of Russia) under one umbrella. As a result, its current group of sales companies across EMEA, will be combined under one legal entity. This cross border merger will take place on 1st January 2018, with Poland and...

Source: RealWire

InternetRetailing EXPO returns for 2018 with focus on omnichannel

Submitted by Anonymous (not verified) on Wed, 12/20/2017 - 12:45

LONDON, 20 December 2017 – InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail returns to the National Exhibition Centre (NEC) in Birmingham on 21-22 March 2018. This year’s event will have a strong focus on omnichannel, with a programme that encourages attendees to explore how they can extend online success to deliver the type of frictionless customer experiences that have been proven to win customer loyalty and additional sales. Now in its eighth...

Source: RealWire

Research finds UK sales reps lose six weeks a year to admin tasks

Submitted by Anonymous (not verified) on Tue, 12/19/2017 - 11:18

Lack of automation capabilities syphon significant time, decreasing the value of CRM software investments LONDON, December 19 2017 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that sales professionals who use a CRM system are losing an average of six weeks a year completing manual administrative tasks that could be automated with the right computer telephony integration (CTI) investment. When applied over an entire inside...

Source: RealWire

NewVoiceMedia wins Frost & Sullivan Excellence Award

Submitted by Anonymous (not verified) on Fri, 12/08/2017 - 09:51

LONDON, 8 December 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category.Founded in 2006, The Frost & Sullivan Excellence Awards is now in its 12th consecutive year and seeks to recognise companies and individuals that have pushed the boundaries of excellence – rising...

Source: RealWire

Esker moves to the cloud to transform customer service experience

Submitted by Anonymous (not verified) on Thu, 12/07/2017 - 09:01

LONDON, 7 December 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform.Esker is a global leader in document process automation, helping organisations automate their manual business processes with a suite of on-demand solutions. Founded in 1985 with headquarters in Lyon, France,...

Source: RealWire

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

Submitted by Anonymous (not verified) on Mon, 11/27/2017 - 08:00

LONDON, November 27, 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experience to the role, including more...

Source: RealWire

Latest Zylpha Integration Addresses Legal Workflows

Submitted by Anonymous (not verified) on Thu, 11/23/2017 - 12:25

A partnership between leading legal systems innovator Zylpha (www.zylpha.com) and cloud based address management company PCA Predict (www.pcapredict.com) brings rapid postal address generation to legal workflows. Aimed at users of LexisNexis Visualfiles case management software, the new integration means that by entering a postcode, or part of an address, users can automatically generate the full Royal Mail postal address, without leaving their work.

Newtec Appoints Steve Mills as Global VP Sales

Submitted by Anonymous (not verified) on Thu, 11/02/2017 - 16:31

Steve Mills has been appointed as Global VP Sales as Newtec’s growth increases for the fifth consecutive year SINT-NIKLAAS, Belgium, 2 November 2017. Newtec – a specialist in designing, developing and manufacturing equipment and technologies for satellite communications – today announced it has appointed Steve Mills to the position of Global VP Sales, as it continues to record year-on-year growth of 10 to 20%.The addition of Mills to the Newtec management team demonstrates the company’s...

Source: RealWire

NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

Submitted by Anonymous (not verified) on Wed, 11/01/2017 - 09:00

LONDON, 1 November 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive year. Established by global, integrated media company TMCnet in 2016, the award seeks to recognise the best work cultures within the technology sector. Honouring businesses committed to continuously improving the work-life balance of their employees including, but not limited...

Source: RealWire

WinMagic Appoints Luke Brown as Vice President for EMEA

Submitted by Anonymous (not verified) on Tue, 10/31/2017 - 09:46

London, UK - October 31, 2017 -WinMagic, the award-winning encryption and intelligent key management security solution provider, has today announced that industry veteran Luke Brown has joined the company in the role of Vice President for EMEA. He has over 20 years’ experience of building highly successful sales and customer support operations, in both new and mature markets, and has held senior leadership roles at both start-ups and listed companies.Luke joins with responsibility to continue...

Source: RealWire